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Reflection

Coffee Shop Italian Pizza Tapas Vegetarian Friendly
RR

Attributes

  • Child Friendly
  • Romantic
  • Outdoor Seating
  • Great Views
  • Wheelchair Friendly
  • WiFi
  • Pet Friendly

Brand-new pizza bar in Broadacres, Johannesburg.

Reviews (376)

4.5 out of 5.0
Based on the past 12 months
Food 4.4
Value 4.4
Service 4.3
Ambience 4.8
  • Junior T. Dined: 2 weeks ago
    3.5
    Food 5.0
    Value 3.0
    Service 1.0
    Ambience 5.0

    Reviewed on: Mon 23 Dec 24
    I recently visited this restaurant with my family for a simple breakfast, but unfortunately, our experience was far from satisfying. Upon making the reservation, we were informed that there would be a R500 booking fee due to the size of our group (21 people) However, when we arrived, we were surprised to see that the restaurant was nearly empty. It felt as though we were being charged for something that didn’t reflect the level of service or the space we were occupying. The booking fee was presented as a separate charge, which was disappointing. In my experience, booking fees are typically included in the final bill, as is the case at other restaurants, and are justified to prevent last minute cancellation but are included in the final bill and not charge as an additional expense. However, this wasn’t the case here. There was no extra attention given, no additional waitstaff, or any services that would justify the added charge. Ultimately, it felt like an unnecessary and frustrating expense for what was supposed to be a simple family breakfast. I would recommend the restaurant reconsider how they handle large group reservations, particularly when no additional services are provided. I’ve had much better experiences elsewhere, where booking fees were more transparent and justified.

    Reflection responded on Thu 02 Jan 25:
    H Junior, as you yourself say when you made the booking the group booking fee and it's terms was carefully explained to you. You still went ahead with the booking knowing about the group booking fee, only to complain after about it. The restaurant was quiet that day due to it being a rainy day and our restaurant being outdoors with little under cover space. Another reason why we charge group booking fees.

    Edited the review on: Fri 03 Jan 25
    Charging a booking fee that is not applied toward the final bill is highly unusual and feels misleading. This approach seems unnecessary, as we could have simply made two or three separate reservations for fewer than 10 people, which would have avoided any booking fee altogether. Your response to this matter is unconvincing, and I believe the process should be reviewed. While I do not object to the concept of a booking fee, it should be credited toward the final bill. More reputable establishments such as Kream, Marble, and Signature follow this practice, making it perplexing that your restaurant does not. I strongly recommend reevaluating this policy to align with industry standards.

  • Jennifer T. Dined: 2 weeks ago
    4.3
    Food 4.0
    Value 4.0
    Service 4.0
    Ambience 5.0

    Reviewed on: Sat 21 Dec 24
    We thoroughly enjoyed our year end get-together at Reflections! Management and staff were so accommodating when it started raining that we barely missed a beat! Thumbs up!

  • Victoria M. Dined: 2 weeks ago
    3.8
    Food 2.0
    Value 4.0
    Service 4.0
    Ambience 5.0
  • Jean Dined: 3 weeks ago
    3.5
    Food 2.0
    Value 4.0
    Service 3.0
    Ambience 5.0

    Reviewed on: Mon 16 Dec 24
    More options for egg-free breakfasts are needed.

  • Irene Dined: 3 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0
  • Michelle Dined: 3 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Fri 13 Dec 24
    Such a fabulous setting and our waitress went beyond the extra mile for us - we had the best time.

  • Kenny Dined: 4 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 09 Dec 24
    The service and ambience is out of this world. The waiters knowledge of tge menu and assistance in choosing the drinks for my team was commendable.

  • Lynne J. Dined: 4 weeks ago
    4.3
    Food 4.0
    Value 4.0
    Service 4.0
    Ambience 5.0
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Opening Hours

  • Monday CLOSED
  • Tuesday 10h00 - 18h00
  • Wednesday 10h00 - 18h00
  • Thursday 10h00 - 18h00
  • Friday 10h00 - 18h00
  • Saturday 10h00 - 18h00
  • Sunday 10h00 - 18h00