Choose a location

Old Town Italy - Pavilion

Coffee Shop Contemporary Fine Dining Italian Pizza Vegan Friendly Vegetarian Friendly Deli Burgers
RR

Attributes

  • Child Friendly
  • Romantic
  • Outdoor Seating
  • Great Views
  • Live Sport
  • Wheelchair Friendly
  • WiFi
  • Fireplace
  • Picnics
  • Pet Friendly

Reviews (57)

3.5 out of 5.0
Based on the past 12 months
Food 3.5
Value 3.3
Service 3.4
Ambience 3.8
  • Gary P. Dined: 1 week ago
    1.3
    Food 1.0
    Value 1.0
    Service 1.0
    Ambience 2.0

    Reviewed on: Fri 18 Apr 25
    A very dissappointing dining experience given the service and meals enjoyed at the Umhlanga OTI.

    Old Town Italy - Pavilion responded on Wed 23 Apr 25:
    Good day Gary, hope you are keeping well. Thank you kindly for taking the time to give us a rating, it is highly appreciated. Please feel free to email us at customercare@lifeandbrand.co.za, should you wish to share more with us. May you have a good week, and we look forward to having you join us again real soon – take care Warm Regards 😊 Customer Care – Life and Brand Portfolio

  • Olivia S. Dined: 1 week ago
    2.5
    Food 1.0
    Value 2.0
    Service 3.0
    Ambience 4.0

    Reviewed on: Mon 14 Apr 25
    The Seafood Pasta was a small portion for R290 and lacked prawns. It has many mussels that you could still taste the sea salt on. The chicken parmesan was raw - totally pink in the middle. This was sent back and returned with no apology from the manager. When the manager did come around and to ask how everything was going, these issues were communicated, however, we simply received a thank you for informing me - nothing more. The seafood pasta made me throw up later and I will never go there again.

    Old Town Italy - Pavilion responded on Tue 15 Apr 25:
    Dear Olivia, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience at Old Town Italy. It’s disappointing to know that the seafood pasta and chicken parmesan did not meet your expectations, and we understand how frustrating it must be to encounter such issues during your visit. We strive to provide our guests with the best quality food and service, so your comments are invaluable to us. We have escalated the matter to the relevant GM. May you have a good week, and we look forward to having you join us again real soon – take care Warm Regards 😊 Customer Care – Life and Brand Portfolio

  • Sumesh Dined: 1 week ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 14 Apr 25
    From Receptionist to waiter, to floor manager to food all absolutely needed, effortless, fast and easy, that's shocking yet satisfyingly great... Thanks so much Old Town Pavillion!!!

    Old Town Italy - Pavilion responded on Tue 15 Apr 25:
    Dear Sumesh, Thank you so much for your fantastic review! We’re absolutely thrilled to hear that your experience at Old Town Italy – Pavilion was a hit from start to finish. It’s wonderful to know that our team's service, from the receptionist to the waiter, made your visit effortless and enjoyable! We take great pride in our food and the atmosphere we create. It’s always our goal to provide a satisfying experience, and your feedback assures us that we’re on the right track. Your kind words truly inspire us to keep delivering the best to our guests. Thanks once again for taking the time to share your experience with us. We look forward to welcoming you back soon for another delightful visit! Warm regards, 😊 Customer Care – Life and Brand Portfolio

  • Lucy Dined: 2 weeks ago
    4.8
    Food 5.0
    Value 5.0
    Service 4.0
    Ambience 5.0

    Reviewed on: Sat 12 Apr 25 (Guest left no comment)

    Old Town Italy - Pavilion responded on Mon 14 Apr 25:
    Hi Lucy, Thank you so much for taking the time to leave us such a lovely review! We're thrilled to hear that you enjoyed our food and found the atmosphere to be welcoming. It’s wonderful to know that you appreciated the value too. Your kind words about our service mean a lot to us, and we’ll definitely strive to make it even better next time. We can’t wait to have you back for another delightful experience at Old Town Italy! Best regards, 😊 Customer Care – Life and Brand Portfolio

  • Ronelle Dined: 2 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sun 06 Apr 25 (Guest left no comment)

    Old Town Italy - Pavilion responded on Mon 07 Apr 25:
    Hi Ronelle, Thank you so much for taking the time to leave such a wonderful review! We’re absolutely thrilled to hear that you enjoyed the food, menu, atmosphere, and value at Old Town Italy. Your kind words truly capture the heart of what we strive to create here, and it’s rewarding to know that it resonated with you. We look forward to welcoming you back soon for another delightful experience filled with Italian warmth. Best regards, 😊 Customer Care – Life and Brand Portfolio

  • Zinhle N. Dined: 3 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Wed 02 Apr 25
    The food was amazing, our waitress was also great. Had a really great time

    Old Town Italy - Pavilion responded on Wed 02 Apr 25:
    Hello Zinhle, Thank you so much for your wonderful review! We're thrilled to hear that you had such an amazing time at Old Town Italy. It's fantastic to know that you enjoyed our food and that our waitress provided great service. We take pride in creating a lovely atmosphere, and it’s heart-warming to see that reflected in your experience. Your feedback truly motivates our team to keep delivering the best! We can't wait to welcome you back for another delightful visit. Best regards,

  • Janine F. Dined: 1 month ago
    4
    Food 5.0
    Value 4.0
    Service 2.0
    Ambience 5.0

    Reviewed on: Sun 23 Mar 25
    Our waitress was pleasant and friendly BUT we were brought our main course (both pasta dishes) and we were still busy with our starters!! Consequently by the time we moved over to our main course, it had become very stodgy and not particularly pleasant to eat. Surely the waitresses are trained to CHECK if the table is ready for their main course BEFORE just serving it!! It definitely put a damper on my birthday celebration. I did complain to your manager and he said "we can take them back and keep them in the kitchen until you are ready. Clearly he does not understand what happens to pasta when it gets to stand and then be reheated. I did not appreciate his attitude either. We won't be back

    Old Town Italy - Pavilion responded on Mon 24 Mar 25:
    Hi Janine, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed the food and the atmosphere during your visit. However, I genuinely apologise for the timing of your main courses and the impact it had on your birthday celebration. It seems there was a miscommunication, and I understand how frustrating that must have been. While our team aims to provide attentive service, we clearly missed the mark this time. Your experience is important to us, and we appreciate your comments, as they help us improve. We apologies for the disappointing experience. That is not the standard we want to set for our brand. We have escalated the matter to the relevant GM. May you have a good week, and we look forward to having you join us again real soon – take care Warm Regards

Show More

Book a table

Favourite
Menu

Opening Hours

  • Monday 12h00 - 00h00
  • Tuesday 12h00 - 00h00
  • Wednesday 12h00 - 00h00
  • Thursday 12h00 - 00h00
  • Friday 12h00 - 00h00
  • Saturday 12h00 - 00h00
  • Sunday 12h00 - 00h00