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Old Town Italy Pavilion

Coffee Shop Contemporary Fine Dining Italian Pizza Vegan Friendly Vegetarian Friendly Deli Burgers
RR

Attributes

  • Child Friendly
  • Romantic
  • Outdoor Seating
  • Great Views
  • Live Sport
  • Wheelchair Friendly
  • WiFi
  • Fireplace
  • Picnics
  • Pet Friendly

Reviews (18)

2.9 out of 5.0
Based on the past 12 months
Food 2.9
Value 2.6
Service 3.0
Ambience 3.1
  • Camy B. Dined: 6 days ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Wed 18 Dec 24
    We had an exceptional experience 10/10

    Old Town Italy Pavilion responded on Wed 18 Dec 24:
    Good day Camp Balram, hope you are keeping well. We are thrilled that you have chosen our restaurant and had a good dining experience. Thank you kindly for taking the time to give us an awesome rating and for your valuable feedback, it is highly appreciated. May you have a good week, and we look forward to having you join us again real soon – take care Warm Regards

  • Kenny Dined: 1 week ago
    2
    Food 2.0
    Value 2.0
    Service 2.0
    Ambience 2.0

    Reviewed on: Sun 15 Dec 24
    Not very flavorful, found hair on dessert which was watery, even after complaining, we were still charged for it, staff forgot to bring spoons and straws, took a while to get them, work still to be done

    Old Town Italy Pavilion responded on Tue 17 Dec 24:
    Good day Kenny, hope you are keeping well. Thank you for taking the time to give us a rating and feedback of your visit to our establishment, it is highly appreciated. We apologies for the disappointing experience. We have escalated the matter to the relevant GM, and they will be in contact with you as soon as possible. May you have a good week, and we look forward to having you join us again real soon – take care Warm Regards

  • Shamila N. Dined: 1 week ago
    4.3
    Food 5.0
    Value 4.0
    Service 5.0
    Ambience 3.0

    Reviewed on: Fri 13 Dec 24
    Excellent service. Excellent food - if you are a pizza and pasta family, look no further. A lovely vibe but a bit noisy on our visit - no fault of the restaurant, just noisy patrons. Well worth a visit. We will be back.

    Old Town Italy Pavilion responded on Fri 13 Dec 24:
    Good day Shamila, hope you are keeping well. We are thrilled that you have chosen our restaurant and had a good dining experience. Thank you kindly for taking the time to give us an awesome rating and for your valuable feedback, it is highly appreciated. May you have a good week, and we look forward to having you join us again real soon – take care Warm Regards

  • Odette N. Dined: 1 week ago
    1
    Food 1.0
    Value 1.0
    Service 1.0
    Ambience 1.0

    Reviewed on: Thu 12 Dec 24
    It was one of the worst meals I have had in my life. It doesn't come close to the Umhlanga branch, yet the prices are sky high. Mexicante pizza—no cheese, dry and hard. Each slice had 1 square of feta and a splash of mince, but there was no taste. The Tiramisu - the cream was sour and the lady finger biscuit soggy not soaked. We ordered the Affogato and received a panna Cota instead - lol the kitchen didn't know the difference. The affogato that was received - Big bowl of melted ice cream and a quarter shot of an expresso cup of expresso - Clearly the menu and how to make the meals is not understood by the kitchen staff. we tried to order cocktails - The bartender was unsure how to make it. This was a nightmare of an evening that eventually ended in 2 of us having food poisoning the next morning. Training on the menu and quality standards are in dire need.

    Old Town Italy Pavilion responded on Fri 13 Dec 24:
    Good day Odette, hope you are keeping well. Thank you for taking the time to give us a rating and feedback of your visit to our establishment, it is highly appreciated. We apologies for the disappointing experience. We have escalated the matter to the relevant GM. May you have a good week, and we look forward to having you join us again real soon – take care Warm Regards

  • Siyabonga Q. Dined: 1 week ago
    1.3
    Food 1.0
    Value 1.0
    Service 2.0
    Ambience 1.0

    Reviewed on: Thu 12 Dec 24
    Beyond ridiculous, I was expecting cameras to pop up as it was a joke. We ordered lasagna, which came back lukewarm but the bowl was hot as the sun, which didn’t make sense. The lasagna was totally undercooked and was not something akin to the Umhlanga branch so we asked for it to be baked again so it can be atleast warm, to our surprise about 30 minutes later, the lasagna arrived cold as winter and now even the bowl was cold and lacked the sauce and everything, we even had to ask our server for the condiments and no bread was offered, it’s a shame. If you wna waste money, be my guest but if you want an authentic Old Town Italy experience, please drive to the Umhlanga Branch.

    Old Town Italy Pavilion responded on Thu 12 Dec 24:
    Good day Siyabonga, hope you are keeping well. Thank you for taking the time to give us a rating and feedback of your visit to our establishment, it is highly appreciated. We apologies for the disappointing experience. We have escalated the matter to the relevant GM, and they will be in contact with you as soon as possible. May you have a good week, and we look forward to having you join us again real soon – take care Warm Regards

  • Sam Dined: 1 week ago
    4.3
    Food 5.0
    Value 4.0
    Service 4.0
    Ambience 4.0

    Reviewed on: Thu 12 Dec 24
    Food was excellent

    Old Town Italy Pavilion responded on Thu 12 Dec 24:
    Good day Sam, hope you are keeping well. We are thrilled that you have chosen our restaurant and had a good dining experience. Thank you kindly for taking the time to give us an awesome rating and for your valuable feedback, it is highly appreciated. May you have a good week, and we look forward to having you join us again real soon – take care Warm Regards

  • Chantelle Dined: 2 weeks ago
    1
    Food 1.0
    Value 1.0
    Service 1.0
    Ambience 1.0

    Reviewed on: Tue 10 Dec 24
    Most horrible experience ever. Food had to be eventually removed from the bill. Ruined my first date!!!!!

    Old Town Italy Pavilion responded on Tue 10 Dec 24:
    Good day Chantelle, hope you are keeping well. Thank you for taking the time to give us a rating and feedback of your visit to our establishment, it is highly appreciated. We apologies for the disappointing experience. We have escalated the matter to the relevant GM. May you have a good week, and we look forward to having you join us again real soon – take care Warm Regards

  • Ann Dined: 2 weeks ago
    3.5
    Food 4.0
    Value 4.0
    Service 3.0
    Ambience 3.0

    Reviewed on: Tue 10 Dec 24
    Venue still too new to give a true valuation. A lot of details to brush up on. The TV screens should be screening Italy!! Must not give a sport bar vibe inside the restaurant.

    Old Town Italy Pavilion responded on Tue 10 Dec 24:
    Good day Ann, hope you are keeping well. We are thrilled that you have chosen our restaurant and had a good dining experience. Thank you kindly for taking the time to give us an awesome rating and for your valuable feedback, it is highly appreciated. May you have a good week, and we look forward to having you join us again real soon – take care Warm Regards

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Opening Hours

  • Monday 12h00 - 00h00
  • Tuesday 12h00 - 00h00
  • Wednesday 12h00 - 00h00
  • Thursday 12h00 - 00h00
  • Friday 12h00 - 00h00
  • Saturday 12h00 - 00h00
  • Sunday 12h00 - 00h00