Choose a location

Old Town Italy - Pavilion

Coffee Shop Contemporary Fine Dining Italian Pizza Vegan Friendly Vegetarian Friendly Deli Burgers
RR

Attributes

  • Child Friendly
  • Romantic
  • Outdoor Seating
  • Great Views
  • Live Sport
  • Wheelchair Friendly
  • WiFi
  • Fireplace
  • Picnics
  • Pet Friendly

Reviews (50)

3.5 out of 5.0
Based on the past 12 months
Food 3.5
Value 3.3
Service 3.3
Ambience 3.8
  • Zinhle N. Dined: 3 days ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Wed 02 Apr 25
    The food was amazing, our waitress was also great. Had a really great time

    Old Town Italy - Pavilion responded on Wed 02 Apr 25:
    Hello Zinhle, Thank you so much for your wonderful review! We're thrilled to hear that you had such an amazing time at Old Town Italy. It's fantastic to know that you enjoyed our food and that our waitress provided great service. We take pride in creating a lovely atmosphere, and it’s heart-warming to see that reflected in your experience. Your feedback truly motivates our team to keep delivering the best! We can't wait to welcome you back for another delightful visit. Best regards,

  • Janine F. Dined: 1 week ago
    4
    Food 5.0
    Value 4.0
    Service 2.0
    Ambience 5.0

    Reviewed on: Sun 23 Mar 25
    Our waitress was pleasant and friendly BUT we were brought our main course (both pasta dishes) and we were still busy with our starters!! Consequently by the time we moved over to our main course, it had become very stodgy and not particularly pleasant to eat. Surely the waitresses are trained to CHECK if the table is ready for their main course BEFORE just serving it!! It definitely put a damper on my birthday celebration. I did complain to your manager and he said "we can take them back and keep them in the kitchen until you are ready. Clearly he does not understand what happens to pasta when it gets to stand and then be reheated. I did not appreciate his attitude either. We won't be back

    Old Town Italy - Pavilion responded on Mon 24 Mar 25:
    Hi Janine, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed the food and the atmosphere during your visit. However, I genuinely apologise for the timing of your main courses and the impact it had on your birthday celebration. It seems there was a miscommunication, and I understand how frustrating that must have been. While our team aims to provide attentive service, we clearly missed the mark this time. Your experience is important to us, and we appreciate your comments, as they help us improve. We apologies for the disappointing experience. That is not the standard we want to set for our brand. We have escalated the matter to the relevant GM. May you have a good week, and we look forward to having you join us again real soon – take care Warm Regards

  • Judy Dined: 2 weeks ago
    3.8
    Food 4.0
    Value 3.0
    Service 4.0
    Ambience 4.0

    Reviewed on: Sat 22 Mar 25
    I loved your caeser salad. Xx

    Old Town Italy - Pavilion responded on Mon 24 Mar 25:
    Hi Judy, Thank you so much for taking the time to leave us a review! We're thrilled to hear that you loved our caesar salad – it’s a staple that many of our guests enjoy. Your positive feedback about our service and ambience is really appreciated as well! At Old Town Italy, we strive to create an inviting atmosphere where our guests can enjoy a true taste of tradition step by step. We hope to see you again soon to experience more of our menu and the warmth that defines our establishment. Warm regards,

  • Mili Dined: 2 weeks ago
    2.8
    Food 1.0
    Value 2.0
    Service 3.0
    Ambience 5.0

    Reviewed on: Wed 19 Mar 25
    The prawns were horrible for both meals. We did not even have half our meals and left with empty stomachs. The decor is great and staff are friendly.

    Old Town Italy - Pavilion responded on Wed 19 Mar 25:
    Dear Mili, Thank you for taking the time to share your feedback with us. We’re thrilled to hear that you enjoyed the great decor and found our staff to be friendly—those are definitely parts of our atmosphere that we strive to create for our guests! However, we are genuinely sorry to hear that the prawns did not meet your expectations and that you left feeling unsatisfied. Your experience is important to us. Thank you for taking the time to give us a rating and feedback of your visit to our establishment, it is highly appreciated. We apologies for the disappointing experience. That is not the standard we want to set for our brand. We have escalated the matter to the relevant GM. May you have a good week, and we look forward to having you join us again real soon – take care Warm Regards

  • Sarah B. Dined: 2 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sun 16 Mar 25
    Excellent

    Old Town Italy - Pavilion responded on Mon 17 Mar 25:
    Dear Sarah, Thank you so much for your wonderful review! We're absolutely thrilled to hear that you enjoyed every aspect of your visit to Old Town Italy. Your compliments about our food, value, service, and atmosphere really warm our hearts and motivate us to keep delivering the best experience possible. We strive to create a space that feels authentic and inviting, and it's fantastic to know we hit the mark for you. We can't wait to welcome you back for another delightful experience! Best regards,

  • Jacques P. Dined: 4 weeks ago
    3.3
    Food 4.0
    Value 1.0
    Service 3.0
    Ambience 5.0

    Reviewed on: Mon 10 Mar 25
    I bought fish and the portion was very small with sides that I had to pay for. Very expensive.

    Old Town Italy - Pavilion responded on Mon 10 Mar 25:
    Hi Jacques, Thank you for taking the time to share your thoughts with us! We're thrilled to hear that you enjoyed the atmosphere during your visit to Old Town Italy. It's always great to know that our ambiance creates a positive experience for our guests. However, we're sorry to hear that you found the portion sizes and pricing not to your liking. We aim to provide quality food that reflects the true essence of Old Town, and we appreciate your feedback as it helps us improve our offerings. May you have a good week, and we look forward to having you join us again real soon – take care Warm Regards

  • Priyasha S. Dined: 3 weeks ago
    4.8
    Food 5.0
    Value 4.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sun 09 Mar 25 (Guest left no comment)

    Old Town Italy - Pavilion responded on Mon 10 Mar 25:
    Hi Priyasha, Thank you so much for taking the time to share your fantastic feedback with us! We’re absolutely thrilled to hear that you enjoyed our food, service, and atmosphere during your visit to Old Town Italy. It’s our goal to provide our guests with a delightful experience, and it seems we hit the mark during your time with us. We truly appreciate your kind words and your support! We hope to see you again soon for another memorable meal in our lovely atmosphere. Warm regards,

  • Timkaa Dined: 3 weeks ago
    3
    Food 1.0
    Value 2.0
    Service 5.0
    Ambience 4.0

    Reviewed on: Sun 09 Mar 25
    The service and atmosphere was really good and the floor manager was excellent . However , the food was below par for the price . Starters were good but all the mains we tried were not .

    Old Town Italy - Pavilion responded on Mon 10 Mar 25:
    Hi Timkaa, Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed the service and the atmosphere during your visit, and it's great to know our floor manager made a positive impression on you. However, we sincerely apologize for your experience with the food not meeting your expectations. Your comments are valuable to us, and we take them seriously as we strive to improve our offerings. That is not the standard we want to set for our brand. We have escalated the matter to the relevant GM. May you have a good week, and we look forward to having you join us again real soon – take care Warm Regards

Show More

Book a table

Favourite
Menu

Opening Hours

  • Monday 12h00 - 00h00
  • Tuesday 12h00 - 00h00
  • Wednesday 12h00 - 00h00
  • Thursday 12h00 - 00h00
  • Friday 12h00 - 00h00
  • Saturday 12h00 - 00h00
  • Sunday 12h00 - 00h00