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Greenhouse on Festival

Bistro Contemporary European Fusion International Pub Meals Seafood South African Steakhouse Tapas Vegetarian Friendly Burgers
354 Festival St, Hatfield, Pretoria, 0083, South Africa
(381 reviews)
RR

Attributes

  • Romantic
  • Outdoor Seating
  • Great Views
  • Wheelchair Friendly
  • WiFi
  • Fireplace

We are thrilled to be taking on this new challenge at the Greenhouse on Festival. We would like our culinary philosophy, inspiration, and passion to reflect with each dish we present. As a team we take inspiration in allowing the natural flavors of each ingredient to express themselves on our plates and evoke an emotive and memorable experience for our guests.

Perfect for culinary adventures, lounging in style and comfort whilst sipping champagne, premium cognac / whiskey, a delicious cocktail or impeccable wine collection, serenaded by the infectious beats of our resident DJs or signature electric unplugged live music sessions with your favorite trending artist.

This is one dining experience you won't want to miss!

Reviews (381)

4.6 out of 5.0
Based on the past 12 months
Food 4.5
Value 4.6
Service 4.6
Ambience 4.7
  • Khato M. Dined: 1 day ago
    1.3
    Food 0.0
    Value 1.0
    Service 1.0
    Ambience 2.0

    Reviewed on: Thu 21 Nov 24
    When I booked the table, I asked for their dessert options and was told that there was cheesecake. But when we arrived, the waiter said there was no cheesecake left. So we asked for the gold leaf ice cream. Then, a while later, he told us there was none of that left as well. So we settled on the malva pudding. They did write "Happy Birthday" on the plate in chocolate, which was a nice touch. GH on Festival advertises that it gives its birthday patrons 6 free brutal fruits. However, the hoops the birthday girl was forced to jump through to get these drinks were excessive. She had to rate and review the restaurant, before experiencing it, take a photo of her ID and send it to multiple different phone numbers, and eventually hand over her ID to Tshiamo, our waiter, who eventually brought it back. One of our party members, the birthday girl, asked for 10 shots of El Jimador specifically (2 silver and 8 gold) from another waiter Tawanda, after we were unable to find Tshiamo. Later, Tshiamo brought us 1800 tequila instead, a major price difference as El Jimador is R30 per shot while 1800 is R64 for gold, and R54 for silver. I ended up having to pay R620 extra for Tawanda and Tshiamo's mistakes as we were only notified after we took the shots and noticed that they tasted weird for El Jimador that we were given the wrong shots. We brought this up with Tshiamo who then blamed us for getting another waiter's service while he disappeared, which he did several times over the course of the night, insisting that Tawanda told him that we had specifically ordered 1800. The birthday girl, who ordered the shots, didn't even know of that brand of tequila until after the incident. Then, during payment, the Tshiamo insisted on getting extra tips (there is a 10% service charge added to the bill already, which he will get at the end of the month, he just wanted more from us so that he could get the money on the night). And after I remarked that I've also recently worked in service, albeit at an establishment where the younger patrons don't tend to tip, he looked pointedly at our, admittedly young, group and said "I know. I'm surprised about tonight" in reference to us tipping him nearly 10% extra after he complained that we "hadn't tipped" even though we had just covered the entire bill, including R620 for the wrong shots, pushed onto us by Tawanda and him, and the 10% service fee.

    Greenhouse on Festival responded on Thu 21 Nov 24:
    Thank you for taking the time to share your detailed feedback. We deeply regret that your experience fell short of expectations and sincerely apologize for the inconveniences you encountered. This is not the level of service we strive to deliver, and we take your concerns very seriously. We will investigate the issues you raised, including the miscommunication around dessert availability, the process for birthday promotions, and the incorrect shots served, as well as the handling of gratuity by our staff. Your feedback highlights areas we need to improve, and we are committed to addressing them promptly to ensure a smoother experience for all our guests. We’d like the opportunity to make this right. Please contact us directly or share your details with us so we can follow up personally. Your experience matters, and we hope you’ll give us a chance to restore your trust.

    Edited the review on: Thu 21 Nov 24
    Thank you for resolving the matter so swiftly and kindly during our phone call. I will be returning and hopefully changing my review to a 5-star one in December.

  • Nomsa M. Dined: 5 days ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Wed 20 Nov 24
    I had the best birthday night ever. And our waiter Kopano was so patient and so resourceful, I will surely go back soon

  • Karin Dined: 2 days ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Wed 20 Nov 24
    The best experience we had. Top class restaurant.

  • Letlhogonolo R. Dined: 5 days ago
    4.3
    Food 4.0
    Value 3.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sun 17 Nov 24
    Mongezi is the best waiter! Absolutely love him!

  • Rena Dined: 5 days ago
    3.5
    Food 5.0
    Value 5.0
    Service 2.0
    Ambience 2.0

    Reviewed on: Sun 17 Nov 24
    The approach we got from Potia it was not welcoming so we ddnt feel welcome at al n Kopano was suppose to be there one serving us cos made my booking bt no we tend to be served by Rethabile the service was not good at all

  • Khetselo Z. Dined: 1 week ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0
  • Hlohlo D. Dined: 1 week ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 11 Nov 24
    I am sure coming back, rugby game disturbed the sound of our music but GH is amazing. Keep it up because I am coming back soon. Thanks to our amazing waitron, she was amazing.

  • Yvonne Morwesi D. Dined: 1 week ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sun 10 Nov 24
    The place is so nice, the service from Akhona was top tier. I don’t regret driving from JHB south to that place I would definitely come back.

  • Ofentse M. Dined: 1 week ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sun 10 Nov 24
    Was the second time and it still remains consistent I love GH

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Opening Hours

  • Monday 11h00 - 00h00
  • Tuesday 11h00 - 00h00
  • Wednesday 11h00 - 00h00
  • Thursday 11h00 - 00h00
  • Friday 11h00 - 00h00
  • Saturday 11h00 - 00h00
  • Sunday 11h00 - 00h00