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Fire & Ice Melrose Arch

African American Contemporary South African
22 Whiteley Rd, Birnam, Johannesburg, 2196, South Africa
(215 reviews)
RRR

Attributes

  • Romantic
  • Outdoor Seating
  • Buffet

Discover a vibrant, urban lifestyle in the heart of Johannesburg, South Africa at Protea Hotel Fire & Ice Johannesburg Melrose Arch. Located in the bustling precinct of Melrose Arch, our 4-star hotel surrounds guests with exceptional style, comfort and just the right amount of lavish, Hollywood-inspired decor. Whether traveling for business or leisure, guests will enjoy our superb location near the Johannesburg Zoo, Nelson Mandela Square and other popular local attractions.

Reviews (215)

4.3 out of 5.0
Based on the past 12 months
Food 3.9
Value 4.1
Service 4.5
Ambience 4.6
  • Sarah L. Dined: 4 weeks ago
    3.5
    Food 2.0
    Value 2.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Fri 27 Dec 24
    We had a terrible diarrhea the following day, so sad

  • Katlego S. Dined: 4 weeks ago
    2.5
    Food 3.0
    Value 3.0
    Service 1.0
    Ambience 3.0

    Reviewed on: Thu 26 Dec 24
    When we arrived at the restaurant, the food and beverage manager was so rude to us claiming we did not have a reservation due to them being overbooked and had not paid in advance. I even showed him my booking confirmation and the calls I had been on the previous day where they had promised to call me back and they didn’t. He was so rude to a point where he said we must leave. I am however grateful for the supervisor Connie who devised a solution for us and we ended up being served so well by Busi. I did not appreciate the tone and attitude received from the food and beverage manager and I will be launching a formal complaint with the hotel.

  • Karabo T. Dined: 1 month ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 16 Dec 24
    I really had an amazing time there

  • Minah S. Dined: 3 months ago
    2.8
    Food 1.0
    Value 3.0
    Service 4.0
    Ambience 3.0

    Reviewed on: Mon 21 Oct 24
    Dear Sir/ Madam I was not happy about the food, remember the party was for 60th birthday and the malva was full of surga. The other desert was hard it seems like it has been long being prepared. Iwas promised that I will get a complementary and when I asked them the said it will be a surprise. As I was there I could see that there's no surprise of anything and I asked where is the surprise only to find that there was no surprise. I spoke to the manager of that moment and he organized the welcome drinks and I thank him for that. But I was expecting a cake. And I would like to take this opportunity to thank Sam and Thembaelihle thank you so much you really went extra mile you made that party so beautiful and you are helpful and you respect your work it was beautiful. Thank you again and again. And let me thank again the waiters that I was working with and their manager and night. Guys thank you so much you were few but you managed to service nice. I thank God for what you have done for me. I will come and thank them properly. As for food I was not happy at all

  • Karabo M. Dined: 3 months ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 07 Oct 24
    It was a great day and absolutely loved the ambience. We enjoyed the food and will definitely visit again. Thank you for an amazing experience.

  • Gugu F. Dined: 3 months ago
    4.5
    Food 3.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 07 Oct 24
    The food was good, could've added a dessert instead of the old fruits. Otherwise it was good.

  • Mampho Lebogang M. Dined: 3 months ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sun 06 Oct 24
    Everything was super excellent

  • Karabo M. Dined: 3 months ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0
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Opening Hours

  • Monday 07h00 - 21h00
  • Tuesday 07h00 - 21h00
  • Wednesday 07h00 - 21h00
  • Thursday 07h00 - 21h00
  • Friday 07h00 - 21h00
  • Saturday 07h00 - 21h00
  • Sunday 07h00 - 21h00

Valentines Day

Spoil your loved one this Valentines Day and treat them to a romantic evening at the Protea Fire & Ice Hotel Melrose Arch. Packages Include Some Like It Hot! Bed and Breakfast with room turndown 3 Course Restaurant Dinner (Methode Cap Classique) Pretty Woman 5 Course Dinner in our Romantic Booth (Champagne) R3250pp Dinner under the Stars! 4 Course dinner at our pool garden (Prosecco) R2250pp Just Go with It! 3 Course restaurant dinner (Methode Cap Classique) R950pp

  • Fri, 14 Feb
  • Friday only: 18:00 - 21:30
  • All pax
  • Last confirmed: 14 Jan 2025