Do you have a passion for tech/SaaS and experience using digital tools to create world-class customer journeys within the F&B and restaurant industry?
Requirements
We are looking for someone who appreciates great food and dining experiences and wants to be part of – and contribute to our success! Who we think you are:
- You have experience from the F&B and/or hospitality industry or you are just really passionate about – and attentive to what creates a good restaurant experience.
- You have a minimum of 2-3 years of experience working in Customer Success, Customer Service or Strategic Consulting.
- You are a people person who is comfortable with being the customer’s go-to person.
- You are comfortable providing strategic advice to managers and directors within our customer base.
- You have an excellent command of the English language, both written and oral.
- You are ambitious and self-driven, yet humble with the ability to self-reflect.
- You are interested in tech, but you do not have to have a technical degree.
- You work well under pressure, and you are comfortable managing several projects and processes at the same time.
- You are comfortable self-managing your tasks and time while working efficiently.
- You enjoy problem-solving and can listen to understand client problems and then translate them into innovative solutions.
- Formal education in a relevant field is preferred – lack of formal education should be backed up by proven results and experience working in the industry.
Responsibilities
- Host client meetings and training sessions
- Gather customer feedback on our products and services
- Systemise and set up regular meetings and QBRs with your customer portfolio
- Monitor and understand your customer’s data, to help them unlock value and improve
- Develop strategies to grow existing accounts and ensure quality and cost-effective services
- Be proactive in delivering the most appropriate products and/or services and make sure inactive customers become active
- Generate and send reports to necessary clients, providing feedback and analysis of the reports/data as needed
- Liaise with our Sales, Onboarding and Technical teams to ensure a successful client experience and raise any technical issues discovered by the team or clients
About Dineplan
Dineplan was founded in 2011 when two schoolmates met over a beer and decided to start a business together – building reservations management software in South Africa, for South Africa’s restaurants.
Our key focus is on reservation management, but our platform also includes CRM, marketing, online ordering, digital menus, reporting, and payment processing amongst other areas.
Today Dineplan isn’t only one of the leading restaurant reservation platforms, but also a mobile app and website for over 500,000 diners to conveniently book tables online.
We get how restaurants work because we’ve helped thousands of them. We relate to clients’ challenges and demystify the technicalities of our platform so that we can provide value as quickly as possible.
We focus on culture and having fun while working hard. You can expect monthly team socials, music in the office on Fridays and joining a team that genuinely cares.
